Policies

Attendance / Cancellation Policy

Attendance and participation in therapy along with complete compliance with any associated home programs are essential for therapeutic success.

While Branched Out Therapy, Inc. understands that illnesses and emergencies occur, we respectfully request that you avoid frequent cancellations or “no-shows.” Please adhere to our following policy regarding providing our office with advance notification for any cancellations resulting from a conflicting appointment, vacation, obligations for work or family, or any other event.

All cancellations must be submitted 24 hours prior to your scheduled appointment.

Branched Out Therapy Inc. will waive one cancellation/no show within a calendar year with no penalty.

A fee of 50% of session cost may be assessed if the following occurs. This fee will be billed directly to the client and not their health insurance company, as medical insurance does not provide coverage for missed sessions.

If cancellations are made less than the required 24 hours.
If the client fails to show up for a scheduled appointment.

If you reschedule/are late for 4 scheduled appointments within 30 days, the office will reserve the right to discharge the client. Additionally, if you arrive late for a scheduled appointment, the session will still end at the scheduled time or may be canceled.

If you fail to appear for an appointment (no show) without providing the appropriate advance notification for 3 or more appointments within 30 days, the office will reserve the right to cancel all pending appointments and to no longer offer services to you as a client.

I understand the attendance/cancellation policy and the risks of not adhering to it.

Payment Policy

Thank you for choosing our private practice to serve you. We are committed to providing you with the highest quality care. Please know that the timely payment of your bill is an integral part of our service and as such, this payment policy is an agreement between you and Branched Out Therapy, Inc. for payment of services provided. By signing this policy, you are agreeing to pay for services provided to you or your family member. As a client of Branched Out Therapy, Inc. you are required to carefully review and sign our payment policy.

All therapy fees are due at the time of service.

We accept the following payment methods: Cash, Checks, Venmo and all major debit and credit cards.

Checks should be made payable to Branched Out Therapy, Inc.

As an out of network provider, upon a zero dollar balance, we will provide you with an invoice outlining the services rendered and the amount charged.

Please Read And Check All Boxes To Acknowledge Understanding And Then Sign Below *

I understand that I am responsible for all costs / fees that any third-party payer (ex. insurance company, private school, etc.) does not cover. In the event that a third-party payer source determines that rendered therapy services are “not covered” or otherwise denied, I will be responsible for all outstanding charges. I understand that I will be billed accordingly and will be responsible for immediate payment. I also understand that Branched Out Therapy, Inc. will not become involved in disputes between you and your third-party source regarding uncovered charges or reasons for denial.
I understand that if fees are not paid in full, treatment sessions may be postponed or cancelled until payment is received.
I understand that all returned checks will be subject to a $35.00 returned check fee. Charges incurred and not paid after 90 days may be turned over to a collection agency at the client’s expense. Overdue accounts may also be reported to a Credit Bureau.
I understand that refunds will be issued only in instances of overpayment. All refunds will be processed within one week after the overpayment is discovered on the client’s bill or at the time the refund is requested. Refunds for payments made with a credit card will be credited back to the credit card used. All other refunds will be issued by a check. Client’s who used a third-party source will not be issued a refund until full payment is received from the appropriate source.
I understand that all cancellations require 24 hours notice and that there will be a 50% charge for any cancellations made less than 24 hours. This charge is my sole responsibility and will not be covered by a third-party source. Branched Out Therapy, Inc. will waive one cancellation with less than 24-hour notice ONCE per calendar year.
I understand the payment policy and the risks of not adhering to it.

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Policies

Attendance / Cancellation Policy

Payment Policy

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